Company Background:

Emarat is a leading energy and petroleum company operating across Dubai and the Northern Emirates. Renowned for its robust network of service stations and fuel depots, Emarat meets the diverse energy needs of millions daily, including petrol, LPG, aviation fuel, and commercial fuel services.

Project Objective:

The primary objective was to digitize and streamline Emarat’s LPG booking and delivery services. The goal was to enhance customer experience by providing a convenient and efficient system for ordering LPG cylinders and line services, and to optimize delivery operations.

Solution Developed:

1. Customer App:

Functionality: Allows customers to book LPG services (cylinder and line), make payments, and manage their accounts.

Features:

Real-time booking and payment system integrated with Emarat’s ERP.

Live tracking of LPG deliveries, similar to ride-sharing services, enhancing transparency and customer satisfaction.

Upcoming integration with UAE Pass to ensure seamless user verification and increase app usability.

2. Driver App:

Functionality: Used by drivers to manage deliveries, track their routes, and update their operational status.

Features:

Real-time delivery scheduling and route optimization.

Capabilities for drivers to update their availability, manage trip logs, and monitor LPG stock levels.

Integrated with Emarat’s ERP system for seamless data flow and operational oversight.

Technical Implementation:

Integration: Both apps are fully integrated with Emarat’s existing ERP system, ensuring synchronized operations across sales, distribution, and customer service.

Technology: Utilized cutting-edge mobile development frameworks to ensure robust performance and scalability. The integration with UAE Pass is set to leverage advanced security protocols to safeguard user information and transactions.

Outcomes:

The implementation of these digital solutions has transformed the way Emarat interacts with its customers and manages its LPG delivery services:

Enhanced Customer Experience: The customer app simplifies the process of ordering and tracking LPG, significantly improving customer convenience and satisfaction.

Operational Efficiency: The driver app streamlines delivery operations, allowing for more efficient route planning, better stock management, and improved communication between drivers and dispatchers.

Strategic Integration: The seamless integration with the ERP system has fortified backend operations, enabling better data management, real-time updates, and comprehensive control over the logistics network.

Future Enhancements:

The customer app’s integration with UAE Pass is anticipated to further enhance user engagement by simplifying the login and verification process, aligning with national digital transformation goals.

Conclusion:

Emarat’s innovative approach to digitalizing LPG services through customer and driver apps has set a new standard in the energy sector for operational excellence and customer service. As Emarat continues to expand its digital footprint, these tools will play a pivotal role in maintaining its market leadership and meeting the evolving needs of its customers.